Frequently Asked Questions

Who can use the toys?

Our toys are aimed at children from 3 to 103 years old who may benefit from sensory development. 

We recommend that you consult your doctor or therapist before purchasing our weighted products, as they require supervision and weight adjustment.

Are the toys suitable for adults with similar disorders?

Absolutely. Our products can be used for adults as well as children. Most of the products are available in different sizes. If you cannot find your size or require a bespoke size adjustment, please contact us and we will be happy to create one especially for you.

What do I do if the item that I want is not in stock?

If your item is not in stock, we will backorder it for you. We ship as soon as items are available. In the event of a delay, we will contact you to suggest an alternative solution.

What is your exchange/refund policy?

If for any reason you are unsatisfied with your purchase or it has been damaged, please contact us within 5 days of receiving the item. If the item has been lost in the UK, a Royal Mail refund may be applicable and we may be able to refund the purchase. Undamaged products must be returned in their original condition, with the original packaging. We will not refund or exchange anything that does not meet these standards.

Can I cancel my order?

Yes. Cancellations can be made within 24 hours of ordering the product.

Will I incur customs charges if I am ordering from outside the UK?

Customs charges or taxes may apply when you receive your order depending on your country of residence. These charges vary and will have to be paid upon delivery.

When will I receive my item?

All items are shipped with First Class delivery. All items are dispatched within 3-4 days of the payment being received. Options to insure, track and send the item via express delivery are available, however, they may incur additional charges. Items sent within the UK should arrive within 3-5 days. Items sent outside of the UK can take anywhere between 10 days and 2 weeks (shipping costs vary depending on location).

Will my information be shared?

We only retain email addresses for marketing purposes and updates. We do not share information with any third parties. All information is confidential (according to the requirements of the UK Data Protection Acts of 1984 and 1998)

For bulk orders please contact us

For a bulk order request or any other questions please send us an email on info@loyntoys.com

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